Case · 27

SUSHI POINT CALLS

AI call-quality analytics: transcription with diarization, criteria-based scoring, reports in Telegram.

AI automation

Внутрішня система клієнта

About the project

A call-analysis pipeline for a delivery chain: recordings from Binotel telephony → transcription with speaker diarization → Claude analyzes every conversation against quality criteria → a report per call and monthly per operator. Reports go to a Telegram bot and export to Google Sheets.

Stack

Node.jsTypeScriptClaude AISTT / діаризаціяGoogle Sheets API

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