Cancellation and Refund Policy
Version of 18 October 2026. Translation; in case of discrepancies the Ukrainian version prevails.
1. General provisions
1.1. This policy forms an integral part of the Public Offer of FOP Herasymiuk Nataliia Borysivna (the "Contractor") and applies to all payments for services received by bank transfer or by card on lambertain.site.
1.2. The Contractor's services are software development and configuration work performed in stages (Blocks) under an agreed Proposal. The refund amount therefore depends on how much of the work has already been done.
2. Right to cancel
2.1. The Client may cancel the services at any time — before work starts or while it is in progress.
2.2. Cancelling one Block does not cancel Blocks already accepted.
3. How much is refunded
3.1. Work not yet started (paid, but work has not begun) — refunded in full.
3.2. Block started but not delivered — the part of the payment corresponding to the unfinished scope of that Block is refunded. The completed scope is determined by the list of the Block's functional components in the Specification and the tasks delivered in the Portal.
3.3. Block delivered and accepted (including automatic acceptance under the offer's acceptance rules) — not refundable: the service has been rendered.
3.4. Duplicate or mistaken payment (for example, an invoice paid both by transfer and by card) — the excess is refunded in full.
3.5. If a service was not rendered through the Contractor's fault (delay, defects not fixed within the warranty period), the Client may claim a refund for the unrendered part regardless of clauses 3.2–3.3.
3.6. Payments the Client made directly to third-party providers (domains, hosting, paid APIs, subscriptions) are not refunded by the Contractor; they are governed by those providers' terms.
4. How to request a refund
4.1. Write to info@lambertain.site or in the Portal (a comment on the project or any task) and state:
- the Client's name or company and the project name;
- the invoice number and payment date;
- the reason for cancellation (optional);
- bank details for the refund, if you paid by transfer.
4.2. The Contractor confirms receipt within 1 business day and sends the calculation of the refund amount.
5. Refund timing and method
5.1. Refunds are made within 10 banking days of agreeing the amount, and no later than 14 calendar days after the request is received.
5.2. The refund is made by the same method as the payment:
- card payment — back to the same card via the monobank payment service; the time it takes to appear on the card depends on the issuing bank (usually up to 7 banking days after the refund is processed);
- bank transfer — to the account the funds came from, or to another account of the same Client on their written request.
5.3. No refund fees are charged to the Client.
6. Disputes
6.1. If the Client disagrees with the calculation, the Parties reconcile it against the list of completed tasks in the Portal. Unresolved disputes are settled under the "Disputes" section of the Public Offer and the laws of Ukraine.
7. Contacts
- FOP Herasymiuk Nataliia Borysivna, Taxpayer ID 2871021324
- Address: apt. 1a, 78/2 Myru Ave, Khmelnytskyi, 29015, Ukraine
- Phone: +380 67 601 92 64
- E-mail: info@lambertain.site